Dealing with Difficult People 2 Days | Groups only | 14 hours | $1275 PLUS TAX

Some people, despite our best efforts, leave us feeling frustrated and annoyed. The ability to handle difficult people and manage disruptive behaviour is a life changing skill. Thankfully, it’s one you can learn and this workshop teaches you how. You’ll come away with practical knowledge that makes you stronger.  Prerequisite: none 

We run this course for groups only

This course is customized to suit your needs. It can be formatted as a two-day event or as one day with a follow-up day scheduled later. Either way, you will learn and practice skills that help you deal with difficult people, effectively and painlessly. You will learn:

• » how to disagree without escalating the conflict
• » how to be in control and remain in control
• » how to confront unacceptable behaviour
• » how to avoid the cost of bad behaviour in your workplace
• » when to walk away from a difficult situation
• » how to successfully negotiate
• » how to be constructive no matter what

This workshop is enriched by discussion, exercises, role play, and group problem-solving. The lessons learned in this workshop will have far-reaching benefits to enrich your relationships and increase your personal effectiveness while reducing stress and uncertainty.